Home Banking Information

HOMEBANKING ENHANCEMENTS

1. TRANSFER TO OTHERS
Use this feature to transfer from your own account to any account (savings or loan) within the credit union. You must know the member number and the "S" (savings) or "L" (loan) type in order to perform transfer.

2. VISA PAYMENT
If you have a VISA Card with SEE&A CU, you will see this displayed as a choice in your account and transfer screen followed by S70, S70.1, S70.2, etc. To make your VISA Payment through Homebanking simply transfer the payment amount into this account and your VISA will be credited. (Payment is not credited immediately.) You may apply as much as you’d like to your VISA every month, as often as you’d like!

3. APPLY FOR A LOAN ONLINE
Now you can apply for a New or Used Auto Loan, Home Equity Loan, Personal Loan or VISA through Homebanking. Apply 24 hours a day, 7 days a week!


FREQUENTLY ASKED QUESTIONS ABOUT HOMEBANKING

1. What do are the requirements for accessing Homebanking on my computer?
You must have a computer with Internet access.
You must sign a card with SEE&A and be issued a password -- some fees apply.
You MUST have the following enabled on your computer: Cookies, Java, SSL. These settings can generally be found under Internet Options in Microsoft Internet Explorer

2. I click on Homebanking but nothing happens or it takes me to the wrong page, what do I do?

The first thing you should try is clearing your cache. In Microsoft Explorer, this is accomplished by clicking Internet Options, then Delete Files (be sure to click Delete All Offline Content.) This will delete files saved on your computer and will most likely fix the problem.

If this doesn’t work, try waiting 15 minutes or so, and try it again. If it still doesn’t work, contact the credit union at 734-242-3765 or 1-800-732-1921.

3. Can I access Homebanking if I use WEBTV?

Every system is different, but it is our experience that members are unable to access Homebanking via WEBTV.

4. I use a Mac/Apple/Imac, will Homebanking still work?

Yes, it will still work if all settings are correct.

5. I lost my PIN for Homebanking, what do I do?

We can reset your pin number if the Primary member on the account requests a reset in writing.

6. My husband is on my accounts and he signed up for Homebanking on his account, can he access my information and, if so, can I block him from seeing it?

When a member signs up for Homebanking, they are provided access to every account upon which they are joint. This means they can see balances, histories, etc. If the husband is joint on the savings but not on the loan, he will be able to access the savings, but not the loan.

Primary members cannot block joint owners from this unless J/O signs a release and is removed from the account completely. If this happens, the J/0 will no longer be joint on the account and will have no access whatsoever. Conversely, if a husband is not on his wife’s loan, but IS on her savings, we cannot give him access to the loan.

7. I signed up for Homebanking and decided to close my account 3 months later, do I get my money back?

No, money paid for Homebanking is non-refundable except in extreme circumstances during the first 30 days.
 

This Credit Union is Federally Insured by the NCUA